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Refund Policy

Harrow and Brent Plumbing and Heating Limited

At Harrow and Brent Plumbing and Heating Limited, we aim to provide quality plumbing and heating services with professionalism and integrity. If you are dissatisfied with our service, we are committed to addressing concerns and processing refunds where appropriate, in line with the terms below:

1. Eligibility for Refunds

Refunds may be considered under the following circumstances:

  • Workmanship Issues: If the service provided is proven to be faulty due to poor workmanship and cannot be rectified.

  • Overpayments: Any accidental overpayment will be refunded in full.

  • Service Not Rendered: If a service is cancelled in advance and no materials or labour have been committed.

2. Non-Refundable Circumstances

Refunds will not be issued under the following circumstances:

  • If the issue is caused by pre-existing faults in the property’s plumbing or heating system that were not visible or declared at the time of the estimate.

  • If materials have been purchased or work has begun before cancellation.

  • For delays or issues caused by third-party products or suppliers.

  • For call-out fees or diagnostics where a service was provided as agreed.

3. Materials and Parts

  • Refunds for unused materials may be processed only if the supplier accepts the return, and a restocking fee may apply.

  • Special order or customised parts are non-refundable once ordered, unless defective.

4. Process for Requesting a Refund

To request a refund, please:

  1. Contact us within 7 days of the issue arising.

  2. Provide your name, address, invoice number, and a clear explanation of the concern.

  3. Allow us reasonable opportunity to inspect or rectify the issue before a refund is considered.

All refund requests should be sent in writing to:

📧 harrowandbrentplumbing@gmail.com
📍 Harrow and Brent Plumbing and Heating Limited

5. Refund Method

  • Approved refunds will be issued via the original method of payment within 7–10 working days.

If you have any questions regarding this policy, please don’t hesitate to contact us.

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