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Privacy Policy

A legal disclaimer

Harrow and Brent Plumbing and Heating Limited

The information, advice, and services provided by Harrow and Brent Plumbing and Heating Limited are for general guidance and intended to assist customers in relation to plumbing, heating, and repair work. While we make every effort to ensure accuracy, we do not accept liability for any loss or damage resulting from reliance on the information contained in our documents, correspondence, reports, or website.

All work carried out is subject to our standard terms and conditions. It is the customer’s responsibility to ensure full access is available for the duration of the job. We reserve the right to amend quotations or estimates if additional work or complications arise during the course of a job.

Harrow and Brent Plumbing and Heating Limited accepts no responsibility for any consequential loss, damage, or disruption caused by the use or inability to use our services, unless such loss is caused by our proven negligence.

Where third-party products or materials are used, we cannot guarantee their performance, but will pass on any relevant manufacturer warranties to the customer.

This disclaimer applies to all forms of communication, including but not limited to written reports, emails, invoices, quotations, and verbal advice.

Privacy Policy 

At Harrow and Brent Plumbing and Heating Limited, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our plumbing and repair services, contact us, or visit our website.

1. Information We Collect

We may collect the following types of personal data:

  • Contact Information: Full name, address, telephone number, and email address

  • Service Information: Property access details, plumbing/repair issue descriptions, photographs, and job history

  • Payment Details: Invoicing address, method of payment (we do not store full card numbers)

  • Communications: Notes from phone calls, texts, emails, and online messages

  • Website Usage Data (if applicable): IP address, device type, and browsing data through cookies

2. How We Use Your Information

We use your data to:

  • Provide and manage plumbing and heating services

  • Respond to enquiries, schedule appointments, and issue quotations

  • Issue invoices and process payments

  • Maintain accurate service records and job histories

  • Comply with legal, tax, and insurance obligations

  • Improve customer experience and business operations

We do not sell, rent, or trade your personal information to third parties.

3. Sharing Your Information

We may share your data with:

  • Trusted engineers and subcontractors working on your job

  • Payment service providers (e.g., card processors or PayPal)

  • Insurance providers or legal bodies if required

  • HMRC or other regulatory authorities when necessary

All third parties are required to maintain the confidentiality and security of your information.

4. Data Security

We take appropriate technical and procedural measures to secure your data:

  • Secure storage of digital and physical customer records

  • Controlled access within the company

  • Use of reputable platforms and secure payment systems

5. Your Rights

You have the right to:

  • Access and review your personal data

  • Request corrections to inaccurate information

  • Request the deletion of your data (unless we have a legal obligation to retain it)

  • Withdraw your consent to marketing communications

Requests can be made by contacting us directly (see Section 7).

6. Data Retention

We will retain your personal data only for as long as needed to fulfil the purposes outlined above, including for accounting, warranty, legal, or insurance reasons.

7. Contact Us

If you have any questions or wish to exercise your data rights, please contact:

Harrow and Brent Plumbing and Heating Limited
 

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